Frequently asked questions
Check here for all you need to know in regards to how we get down at our fulfillment center. Plus, how and when you can expect your orders. Other questions? Hit us up here or via social media IM.
Rio & Rio Athletics works with a fulfillment partner to print and ship our orders. We’re in regular communication with them for the latest updates of what’s going on.
Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and shipping will take longer but your order will reach you.
Your support means a lot to us, especially during this time. Stay safe and take care of yourselves.
The global social distancing measures are affecting our store as well which means order fulfillment and shipping is taking a lot more time than usual.
Our standard fulfillment estimate of 2-7 business days is currently closer to 10-17 for most products, 6-12 for embroidery and 2-5 business days for face masks, phone cases and stickers.
We’re actively communicating with our fulfillment partner and following the latest news on Covid-19. Please follow our FAQ where we share current updates.
This is a difficult time for everyone and we thank you for your patience. Health is the number one priority right now, so stay safe.
Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days:
2-7 business days for apparel products (t-shirts, leggings, dresses, etc.)
2-5 business days for non-apparel products (posters, mugs, phone cases, etc.)
97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.
Fulfillment time does not include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. The fulfillment averages you see in our catalog are calculated based on our fulfillment data for each product within the time frame of 30 days. Our fulfillment averages don't account for the time an order might be put on hold. Fulfillment for large orders may take longer than the 3-5 day average, but will still be fulfilled within 7 days.
It most certainly is. Fulfillment is the process that takes place between the time we receive your order and the packaging of your order. Fulfillment does not include shipping.
We ship to all 50 states in the US, plus Canada and Mexico.
Our fulfillment centers will deliver your purchases via DHL or USPS.