Frequently asked questions

Have questions about ordering from Rio & Rio Athletics? Find information about production, shipping, returns, bulk orders, Giving Back, and more below. Still need help? Contact us and we'll be happy to assist.

About Rio & Rio

Rio & Rio Athletics combines professional design with an easier way to order school and team apparel. Our made-to-order online model lets customers order individually without traditional minimums or ordering windows, while local bulk screen-printing and DTF options are available when larger quantities make more sense.

No. Rio & Rio Athletics is primarily an online business and does not operate a public retail storefront. Online orders are shipped directly to customers, while local delivery or pickup can be arranged for some bulk orders.

Ordering & Production

No minimum is required for products sold through rioandrio.com. Order one item or several whenever you need them. Minimums may apply to certain custom bulk screen-printing or DTF projects.

Yes. Most products on rioandrio.com are made after you place your order. That lets us offer more choices without requiring group orders or producing piles of inventory before anyone wants it.

Most of our online products are made after you order, so production happens before shipping begins. In other words, your order isn’t just being pulled from a warehouse shelf; please allow time for both production and delivery.

Bulk & Group Orders

Yes. We offer bulk screen-printing and DTF services for schools, teams, organizations, businesses, events, and other larger orders. Contact us to talk through quantities, apparel options, artwork, pricing, and turnaround time.

Shipping & Delivery

Rio & Rio Athletics currently ships online orders throughout the United States, including all 50 states.

Expedited shipping may be available for some orders and will appear at checkout when offered. Just keep in mind that faster shipping only affects the delivery portion—made-to-order products still require production time first.

Shipping carriers may vary depending on the product, destination, and shipping service selected. Tracking information will identify the carrier once your order has shipped.

Online orders placed through rioandrio.com are shipped directly to the address provided at checkout and aren’t available for standard local pickup. For some local bulk screen-printing or DTF orders, delivery or pickup can be arranged in advance.

Returns & Order Issues

Returns and order issues are handled directly by Rio & Rio Athletics. Contact us at info@rioandriogfx.com within 30 days of receiving your order so we can review the issue and provide the appropriate next steps. Please do not send merchandise back without contacting us first.

Because most of our products are made specifically for each order, we generally cannot accept returns or exchanges for a change of mind or an incorrectly selected size or color. Please review product details and sizing information carefully before placing your order.

Please contact us at info@rioandriogfx.com within 30 days of receiving your order. Include your order number, a description of the issue, and clear photos of the affected item. Once we've reviewed the issue, we'll work with you on an appropriate replacement or refund.

Giving Back

Through our Giving Back program, participating schools and programs can receive up to 5% of the annual profit generated through Rio & Rio Athletics. The communities represented on our products help support us, so we believe some of that support should find its way back.

Contact

Contact us through our website contact form or email info@rioandriogfx.com If you're contacting us about an order, please include your order number. Please allow up to 24 hours for a response.